The maintenance contract service (for all type of Branded Servers, desktops, laptops, thin clients, workstations) is designed for business, for them who want maximum output from Computer Infrastructure and employees. By accepting such agreement you can get more productivity, less expenditure for maintenance and upgardation. For a fixed fee paid, all troubleshooting, problem solving and diagnosis on-site is free.
In a situation where machine goes down, we guarantee to attend your site within 6 hours. The contract also includes regular site visits to carry out preventive maintenance procedures, to ensure downtime is kept to a minimum. You will also receive unlimited advice and support to ensure you are getting the most from your current IT infrastructure both now and in the future.
Our technical support department provides prompt support by telephone, remote and onsite support from a single source, where and when you need it. To that end, our Annual Maintenance Contract (AMC) ensures that your software is always supported and up to date.
We offer annual maintenance services (AMC) to our customers from different industrial segments. Our Annual Maintenance package ensures that you get the highest level of support and service, when you need it the most. We understand that your work can not come to a stand still while you wait for technical support and service.
Priority Services for customer who have AMC
We also setup and maintain Intranet and Extranet Networks and ISP Setups.
SCOPE OF SERVICE VIPL agrees to provide the following services under the agreement to keep systems in good working condition. Scheduled preventive maintenance will be done after every three month. Unscheduled, on call corrective and remedial maintenance. Service to set rights the malfunction of the system. This includes a service support for all system/s (and its peripherals if Comprehensive AMC ) by VIPL. Service Engineer will report same day of telephone call on working days and in working hour’s time.
On Call Basis Computer & Network Services and solutions
Computer Facility management is the main core of our business. We are specialized in the troubleshooting of Desktop Computers, Laptops, Servers, Network hardware and software on site. If your dedicated non-dedicated Servers, desktop computers, laptops, thin clients, workstations, printers, scanners or any other device is not working properly, or a bit of software, contact us to get it solved in stipulated time.
VIPL can provide you computer and network support any time ona call basis. All you need to do is to give us a call, If you need immediate assistance. We can send our skilled technicians to your site, We proud to say that we ourselves on delivering the fastest response possible, because we realize that downtime is very important. We applies various utility software tools to deliver the appropriate support for your organization.
We can also provide computer support on a regular basis and keeps everything is in order. You can avail our computer repair services or maintenance services. Through our services and support, you can keep your computer systems as well as network up and running. To get maximum output from your productive employees.
Call Basis Services offerings are: